01For organizations
Data, AI, & decision-making
Turn messy data, unclear measurement, conflicting stakeholder requirements, and AI uncertainty into reliable insights, useful systems, and actionable decisions that drive higher revenue and customer satisfaction.
- Analytics audit and measurement overhaul
- Data wrangling, integration, and modeling
- Dashboard and reporting-system creation
- Experiment design and A/B testing
- Data visualization in Excel, Power BI, and Python
- Predictive modeling and data-science prototypes
- AI opportunity, feasibility, and responsible-use assessment
- Executive-ready digital business analysis and optimization recommendations
Typical work: analytics overhauls, reporting builds, experiment plans, modeling prototypes, and AI assessments.
02For organizations
Research, experience & communication
Identify what people need, uncover where experiences break down, and translate evidence into better products and clearer decisions.
- UX and customer research studies
- Conversational AI experience audits
- Customer-journey and friction analysis
- Data-driven UX recommendations
- Usability evaluation and experience reviews
- Technical writing and documentation
- Executive presentations and decision narratives
Typical work: focused research sprints, experience audits, journey analysis, and decision-ready communication.
03For individuals
Career strategy & personal brand
Clarify your professional value, strengthen how you communicate it, and build the materials and online presence needed to support your next move.
- Career positioning and development strategy
- Résumé, LinkedIn, and portfolio narrative
- Interview positioning and story development
- Professional bio and personal messaging
- Writing and communications coaching
- Personal website strategy, design, and build
Typical work: focused coaching sessions, professional narrative packages, interview preparation, and complete personal website builds.
Enterprise conversational AIAnalytics, KPI frameworks, and optimization across live chat, virtual assistants, voice biometrics, and speech recognition.
AI and digital adoptionStrategy and enablement spanning Power Platform, Copilot Studio, Power BI, and enterprise customer experience transformation.
Decision-ready communicationExecutive presentations and technical narratives that connect evidence, product choices, and human impact.
Selected past clients
Enterprise experience across finance, retail, telecommunications, healthcare, media, and consumer brands.
- Bank of America
- Albertsons
- Metro by T-Mobile
- Coca-Cola
- Comcast
- Humana
- American Telecast
- Virginia Credit Union
These organizations were clients I provided professional services to during past employment with Nuance, Microsoft, and/or HCLTech. Their inclusion does not imply endorsement.